BBB A+ Rated - Reviews from our Fantastic Clients
"It took me twice as long to write this post as it took them to build my pool! From dig to ready-to-use, it took less than 4 weeks! They worked fast and work of the highest quality! I am the type of person who will fast forward through HGTV shows to the finished product because all the mess and problems give me so much anxiety. I liked that they took care of everything from design suggestions to meeting the needs of my SS father, my dogs/kid, my picky HOA, helping me with design choices as well as picking extras such as a generator and heat/chiller combo. The owner was so kind and involved, making sure that he came out to check on the quality of the work and explain things to me. Their pricing is competitive, especially given their workmanship. Friends thought I must be paying extra, given how fast they were working! I really appreciate that they include three months of cleaning the pool because I don't know the first thing about maintenance. I plan to continue having them do my maintenance because I appreciate their work. At least three of my friends and family are considering them for their pool projects."
Lisa G.
From Google, July 2024
"Great job start to finish! Couldn’t recommend Marty & his team more. They redid our entire pool/ spa and a massive upgrade to our outdoor kitchen. Thanks GM."
Charles E.
From Google, June 2024
"WOW!! If you have ever dreamed of having a pool/spa/resort type backyard of your very own… you must check out this company! I have wanted this dream for myself for years and have interviewed many pool companies! GM Outdoor Pool and Spa is the one to pick!
From Chris their salesman to Stelios their construction manager to Marty the owner… All are extremely personable, knowledgeable and just plain great to work with! They pride themselves on quality work from start to finish! Oh and did I mention the time line? They don’t want to be in your backyard any longer than necessary… our pool and spa was done from dig to fill in 3-4 weeks! 😃🥳
Their work crews were on time and worked many days from early morning to sunset! The materials and equipment is high quality, made to last and helps make it easy for maintenance! We are very happy with the entire process and highly recommend anyone wanting a beautiful backyard addition to check this company out! Any large project like a pool/spa does take great communication between the company and the buyer and we had both!!!
THANKS AGAIN MARTY, STELIOS AND CHRIS🤩 for being so awesome to work with and making my dream come true! 😎🤗"
Brenda C.
From Google, April 2024
"We had our pool built by GM Outdoor living in the fall of 2020. It’s now the spring of 2024 and GM-Outdoor living Is still taking care of us like the day we signed the contract to build the pool. When we first started looking at putting a pool in all we heard was be careful who you pick, a lot these pool companies will dig a hole and disappear. Im so thankful that we selected GM Outdoor Living as our pool contractor! Not only were they with us every step of the way, they stand behind what they build and have been there for us when issues have come up. If you’re looking for a pool contractor look no further than Marty and his team at GM outdoor living!"
Jerry
From Google, March 2024
"David and Sean provide excellent service! Always communicate with us on all service of our pool. Thank you!"
Dennis D.
From Google, December 2023
"GM Outdoors deserves 5 stars. I am in commercial architecture and expect perfection from my GC’s & Subcontractors. GM Outdoors did not disappoint. The process from start to finish was a pleasant experience. The staff and management was truly professional and very knowledgeable. The crew was on-site daily. Safety measure were taken. The subcontractors were friendly and cleaned up daily. GM Outdoors installed an outdoor kitchen, tongue and groove wood ceiling and an pergola is under 30 days! Very impressed and very happy with the results. Thank you GM Outdoors for transforming our backyard! We will enjoy it for years to come."
Chad J.
From Google, June 2023
"This company has blown me away! Once the permits were complete, they got straight to it and 3 weeks later I had an amazing swimming pool ready to use!!! It was shocking how quickly and efficiently they got things done. Jenna and Jessa are the nicest most enthusiastic ladies that helped me through the process and answered any questions I had. Stelio is the project manager and also was very quick to update me on what was going on at all times. Very very highly recommended!"
Chris V.
From Google, May 2023
"GM Outdoor Living, Pool & Spa Inc. is AMAZING! It all started with submitting an online inquiry – I was contacted the same day! Then, within 48 hours, the sales rep, Chris was at my house, and he explained the entire process and answered every single question. Then, within another 48 hours, he had a pool design and proposal sent over – to say he nailed my vision is an understatement! Once I approved everything, the process began! They helped with HOA paperwork and broke ground within days of signing the agreement. The project manager, Stelios was an amazing point of contact throughout the whole process. He answered calls, texts and updated me on the entire process. I met Jenna & Jessa at the design center and their positive energy alone made my wife and I feel like family – it was so nice getting social media updates and seeing the pool building progress. The only negative thing about this whole process is that it’s over ☹ it was such a pleasure to work with EVERYONE involved. THANK YOU!!!!"
1371ddcantu
From Google, April 2023
"GM team transformed our backyard. First time pool owner and there are definitely things I wish I would have known, asked, or been educated on. However, the timeliness, responsiveness and professionalism opted for a 5 star review. Let's be real, people want to pick a place that others can refer based on experience, quality and value. All of those things deserve a 5 star review and we have a gorgeous pool and spa now. The GM team always answered and pushed to get things done quick for us without compromising the quality. Now we have a backyard we can enjoy for many years to come!"
Shawna I.
From Google, April 2023
"GM provided an amazing pool building experience from start to finish. We had heard horror stories about other builders and were very nervous about our project. Was even more concerned since we are within the city limits of Houston and required the headaches of permits.... this was never an issue or concern with GM! It was truly turnkey project that was painless! Any issues or concerns were addressed in a timely manner. We are extremely happy with our pool and we HIGHLY recommend GM Outdoor Living for your pool build! (We are also using them for our weekly pool service because we know they will take great care of our pool!).... can’t forget to mention: from day 1 of digging to when we started filling the pool was 3 weeks!!!!"
Sammy M.
From Google, March 2023
"We trusted GM to install our in-ground pool & spa & they did not disappoint! We received total transparency and top notch customer service from design through completion. They went above & beyond to ensure we were completely satisfied and any hiccup was addressed immediately. We would definitely use them again & recommend them to anyone looking to upgrade their backyard!"
Christina H.
From Google, March 2023
"GM Outdoor does amazing work and we couldn’t be happier with our new pool and covered outdoor kitchen. Everything was built and ready to enjoy spring break/summer. Thankfully we didn’t have to wait until the warmer months to enjoy the pool as we got it heated. What’s even better is they offer cleaning services, keeping our pool weekend ready for whatever we throw at it! Anyone considering taking the leap and wanting to build a pool or outdoor kitchen, highly recommend GM."
Lauren L.
From Google, March 2023
"GM Outdoor Living provided a great design with their Sales Team to create a pool, spa, and extended patio with kitchen. The Project Managers from GM are excellent guiding you through the process and very responsive to your questions or request. My only concern was the quality of service by their subcontractors. They were harder on my grass property than expected with no foreman to guide them on best ways to use equipment. Also, there were times they would arrive unannounced at earlier then accepted times to start construction. However, the GM Project Managers always addressed these issues with me and provided means to correct the issues. Overall, they did a good job and finished on schedule."
A. S.
From Google, February 2023
"GM Outdoor installed a pool and cabana at our home. We are very pleased with the quality and over all appearance of our new pool and backyard. They responded quickly to all concerns. We recommend their services."
Ayn T.
From Google, February 2023
"My husband and I had researched and spoke with many different pool companies and narrowed our decision down to two. Are decision to go with GM outdoor was based on issues we were having with our existing outdoor kitchen that we were told they would be able to help us with. Unfortunately, we were misled regarding the outdoor kitchen. We were also unaware that the company was in transition of changing ownership. That being said after a few bumps in the road. GM outdoor built us a beautiful pool and we are very satisfied. The construction crews were amazing and Project managers Stelios and Jose were professional and helpful even when I was frustrated and impolite. Just a week ago during the freeze I had concerns regarding the pumps so I texted Jose at 9 pm and he texted me immediately and put my mind at ease. I highly recommend GM"
Debbie S.
From Google, December 2022
"We are are very pleased with our new pool and spa combo. We met with Chris and he helped us to design our dream pool and quoted us on the spot. He took care of permits and filling out HOA request which helped a lot. Construction of the pool went really well. The team was very responsive and communicated very well. We were always able to get ahold of someone and they were always happy to help or fix any concerns. It’s been a month now and have been able to enjoy the pool and spa several times this fall which is unexpected. Very pleased. I would recommend them and use them again."
Christina D.
From Google, December 2022
"GM Outdoor Living, Pool and Spa is at the pinnacle of design, quality and customer service. Like many consumers, we searched and searched for the right service because this was such an expensive investment. My Husband and I are so grateful for Marty and his Team. As we read various reviews of pool installation regarding other providers, many were horror stories about the timeliness, response and various ongoing problems with various subcontractors. This ''did not'' happen with GM Outdoor Living, Pool and Spa. Marty Rafter, President and his team were very professional with good communications and excellent follow up. Their process was seamless and systemic. Yes, we had minor glitches in the project but nothing that was not resolved timely. When we had a concern, the team attentively listened and handled without delay. GM Outdoor Living designed, installed and currently provides weekly maintenance for our pool/spa. Thank you Marty for setting expectations with your team that exceeds the standards."
Chandra G.
From Google, December 2022
"So this review started off as three stars but ended up as five.
Our pool construction began on June 27th, 2022. Prior to ground breaking we had numerous conversations with the owner at the time named Danny. Danny seemed very attentive and eager to earn our business. Then again most businesses are before you sign the contract. But he seemed genuine and I had seen some of his finished work from another home in our neighborhood so we went ahead and signed the contract.
Our design was actually rendered by another pool company who we did not end up going with due to other reasons. This rendering was given to GM pools and modified to meet our neighborhood's HOA requirements. The designer ''Chris'' was pretty good at communication and made a few on the fly changes as we progressed through the design process. There were a few times where he was difficult to get a hold of and we would go days without hearing from him. Normally this would not be a big deal but we were racing against the clock in order to have our HOA approve our design so we would remain in compliance and officially begin construction.
Danny had informed us the week prior to ground breaking that they may start next week possibly on Monday or event Tuesday. This was never confirmed but we were a little caught off guard when they did show up bright and early on Monday morning. Again, not a big deal but I would have liked a confirmation as I wanted to take off of work in order to be home in case anything was needed on my end.
Our project manager Jose seemed very nice and we were told that this was his first job as a project manager. At first everything seemed to be going well but as the build progressed communication seemed to steadily decline. Jose often would just text us rather than physically coming out to check on the progress of the construction. There were minor flaws that we would observe while walking through our back yard and we would bring them to Jose's attention. He was very quick to rectify these issues which usually meant having a contactor come back out. But then this became the norm, my wife and I would constantly find issues ranging from cracked tiles, to missing toe tiles, to crooked appliance mounting to the incorrect grass being laid in our yard.
We started to wonder why we were noticing these flaws and not the project manager? It seemed a bit concerning but I kept telling myself that he is new and obviously has other jobs to manage. We then found out that Danny was no longer with the company and a new president named Marty was now in charge.
This change was already near the completion of our project so we were not affected as much. After meeting with Marty in person he worked tirelessly to ensure everything was fixed and up to our liking. Marty was very professional and really seemed like he was customer service oriented. Our project was completed on the second week of October and was just over 3 1/2 months to build. Not too bad in my opinion especially with the grueling hot summer and weather delays they experienced.
As far as the finished product we are extremely happy which earns the five star rating. At the end of the day that is all that matters to us and they hit the nail right on the head.
If I was to offer any suggestions on improvements it would definitely be the communication between the project manager and the client. When you are spending over 100k we would like to be kept in the loop as to what is going on and expect a manager to actually visit the site and check the quality of work by his contractors."
John G.
From Google, December 2022
"GM Outdoor Living is a stand up company. We had a few struggles (not GM's fault) and they stayed by our side and walked us through every step of the way. Every question we had - even if it was a repeat - they ensured we were satisfied with the answer. Their customer service is top notch! We truly appreciate Jose, Stelios, Adriana, Chris and Marty! And we LOVE our pool and oversized spa!!!"
Shana G.
From Google, December 2022
"GM Outdoor did a fantastic job on our patio! I can't recommend them enough. Great folks, great job. 😊"
Lynn C.
From Google, October 2022
"Danny and his crew made the process of getting our pool so easy, painless, and fast! They were always kind, respectful, and helpful! Every detail was taken care of for us. Danny has been very responsive even after our project has been complete to answer our crazy questions about owning a pool and what to do with it. Thank you GM Outdoor Living!"
Amber H.
From Google, April 2021
"Thank you GM Outdoor Living for helping our dream outdoor oasis come to life! Not only are we are so happy with how everything turned out, but the level of service you provide from the design phase, through the build phase, and even beyond completion is incredible! If your looking for a pool or outdoor living contractor, look no further than Danny and his GM Outdoor team!"
Bret P.
From Google, April 2021
"Two years post build I have no regrets with our decision to move forward with GM. Their in person friendly approach to the entire process made it seamlessly stress-free.
Quality hit 5 stars at every level. For me to gauge the Quality, I based it on outdoor builds throughout our community.
If you are looking for the best deal on the market that includes the Texas Hospitality, I would highly recommend you giving GM a shot at making your backyard dreams come true."
John V.
From Google, April 2021
"I highly recommend GM Outdoor. They met our expectations from start to finish. Can't wait for summer!"
Adam M.
From Google, January 2021
"In the beginning and all through the process, Kim and Danny were great to work with as owners/managers. The lead men and workers were very skilled and knowledgeable in their crafts. They were very polite and hard workers even with the severe heat of summer. The quality was top notch and without a doubt a finish that we will be proud to show off to family and friends. During the process, Kim and Danny were both very responsive to our needs and questions with great answers. I recommend them to anyone wanting a quality finish. GM Outdoor Living will always be my go to company for construction."
Bob J.
From Google, January 2021
"Danny, Kim and their team made our vision a reality for our back patio!! We couldn’t be happier with the outcome. They were thoughtful, engaged and super responsive. Excellent experience and can’t wait to work with them again! Highly recommend!!!"
Brendan H.
From Google, January 2021
"GM Outdoor Living is a locally owned small business and they continue to offer top tier quality and service. Not just pools, but also backyard patios, grills, and home back-up generators."
C.M.
From Google, January 2021
"Danny(owner) is awesome to work with. Danny and his crew thoroughly followed through our dreams, ideas, design and constructed us a beautiful pool. My family and friends are just in awe on how beautiful it looks during the day and twice as much when all the LED water features come on at night.
Danny never hesitated to spend extra time to explain in detail any question, issues or concerns we may have had throughout the whole construction period. If you are looking for a professional, honest, dependable and no hidden costs pool company, I highly recommend GM Outdoor Pools.
We couldn't be any happier. Super super cool."
Fernando M.
From Google, January 2021
"Honest and dependable pool builder. Very happy with Danny and his team."
Graham R.
From Google, January 2021
"GM Outdoor completed an outdoor kitchen for us several months ago. Danny and Kyle were great to work with! I pretty much had my design figured out when I contacted them. When Kyle first stopped by, he made great suggestions that I hadn’t thought about - things other companies didn’t mention. The entire process went smoothly and we are very happy with the finished product. Even after the project was completed, Danny and his team have continued to be very responsive. If we ever decide to add anything else outside, they will 100% be the first company we call. THANK YOU to everyone at GM Outdoor!"
Lauren L.
From Google, January 2021
"We recently used GM Outdoor for new pool and patio construction. We enjoyed working with Danny and Kim. They were both very helpful throughout all phases of the project. Danny was able to capture our vision and far exceed our expectations. We high recommend them for any outdoor project. Even after the project was finished we have been able to contact them and get quick responses."
Monique T.
From Google, January 2021
"Danny and his team were awesome to deal with. During the design phase, Danny took into consideration what we were looking for and made suggestions to improve our ideas. Danny was also the only contractor that would accommodate adding onto the existing house to extend the patio."
Nina L.
From Google, January 2021
"Worked for a good man. Veteran owned and operated companies are hands down best companies to support."
Brandon W.
From Google, January 2020
"I highly recommend this company to anyone looking to make improvements to their outdoor space, whether pool or kitchen, etc. I must say, after Harvey destroyed our backyard- I’m happy that I chose GM Outdoor. the thing that most impressed me about the company is the owner’s integrity. He served our country and has what most businesses and people today seem to be lacking— INTEGRITY. He gets the job done, and does it right."
Deanne F.
From Google, January 2020
"Danny and Kim are great to work with! They have done work with us and tons of our own customers and family. They have great customer service, very responsive and honest fair pricing. I have never had any issues with any of our projects. Highly recommend. Love supporting small local businesses and this is one you won’t be disappointed using."
Liz A.
From Google, January 2020
"From the moment my husband and I met Danny we knew we wanted to go with GM Outdoor Living, Pool & Spa. The process was effortless and he made it so easy and painless. The team was fast, reliable and professional. The customer service did not stop after the pool was completed. Danny still checks in on us and answers any of our questions. He is very knowledgeable and helpful!! I would recommend GM to everyone!"
Ruth O.
From Google, January 2020
"Danny and his crew great did a great job building our pool! Throughout the process, Danny was very helpful and promptly answered any questions we had during the planning and construction stages. We were impressed with his initial design and work ethic, and liked the fact that he offers a lifetime warranty on the gunite concrete shell, clearly a sign he stands by his work! Despite an unforeseen issue we had with our granite table coming loose after construction, Danny was responsive and helped fixed the issue. He's definitely not one of those pool companies that take your final payment and disappear.
I like the advice a previous reviewer gave, which is listen to Danny! He's been building pools for 20+ years, so he clearly knows what works well and what doesn't work well. For example, we initially were considering a quartz plaster, but Danny suggested a minipebble plaster because it lasts longer and staining will be less of an issue. In the end, we're glad we listened!"
Nicolas B.
From Google, January 2019
"I cannot say enough how much we are enjoying the completion of this project. We had a guest over who saw the original storyboard video and commented, "WOW...the video was great and we were impressed...but THIS??? This is more beautiful that what we imagined!" I have to say, my wife and I both agree. Danny and his crew are phenomenal. From the very beginning of this project to the end we were kept informed all along the way. Many construction projects come with surprises along the way, and some are to be expected. But, this project was an exception. All of our surprises were actually positive ones. There were several items that Danny took upon himself to include in the project simply because it was the right thing to do and not to increase the overall project costs. In short, this project came in on time and at budget! It was a thrill to watch all the craftsmanship progress throughout the project. From watching the crew dig the hole with unbelievable precision to the shear craftsmanship and artistry of the stonework, I enjoyed every minute! If I could offer any advice or insight in working with GM Outdoor Living...it would be..."Listen to Danny!" This was an easy thing to do because, Danny listened to us. Early on in the project we shared with Danny our love of travel and specifically our love of Italy. Danny took that and incorporated it into the overall finished project. This was accomplished by augmenting our original design to include more limestone, arches, and including an antique Italian style brick/stucco finish to our back wall. This, coupled with the leather finish granite and wood work, culminated into our Italian styled backyard oasis! Thanks again to Danny and the entire crew at GM Outdoor Living for making our backyard oasis come to life!"
David W.
From Google, January 2018
"Couldn’t be happier with the results of our project. Danny did a great job in suggesting options that would improve our final result. The crews did a great job. The quality of work was excellent. Danny is easy to work with and strives to meet your expectations. I would highly recommend them."
Patrick G.
From Google, January 2018
"Amazing experience! Great with your wants and needs. Very fast install time. Overall amazing company. Great customer service. Highly recommended!"
K
From Google, January 2017
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