GM team transformed our backyard. First time pool owner and there are definitely things I wish I would have known, asked, or been educated on. However, the timeliness, responsiveness and professionalism opted for a 5 star review. Let's be real, people want to pick a place that others can refer based on experience, quality and value. All of those things deserve a 5 star review and we have a gorgeous pool and spa now. The GM team always answered and pushed to get things done quick for us without compromising the quality. Now we have a backyard we can enjoy for many years to come!

GM provided an amazing pool building experience from start to finish. We had heard horror stories about other builders and were very nervous about our project. Was even more concerned since we are within the city limits of Houston and required the headaches of permits.... this was never an issue or concern with GM! It was truly turnkey project that was painless! Any issues or concerns were addressed in a timely manner. We are extremely happy with our pool and we HIGHLY recommend GM Outdoor Living for your pool build! (We are also using them for our weekly pool service because we know they will take great care of our pool!).... can’t forget to mention: from day 1 of digging to when we started filling the pool was 3 weeks!!!!

We trusted GM to install our in-ground pool & spa & they did not disappoint! We received total transparency and top notch customer service from design through completion. They went above & beyond to ensure we were completely satisfied and any hiccup was addressed immediately. We would definitely use them again & recommend them to anyone looking to upgrade their backyard!

GM Outdoor does amazing work and we couldn’t be happier with our new pool and covered outdoor kitchen. Everything was built and ready to enjoy spring break/summer. Thankfully we didn’t have to wait until the warmer months to enjoy the pool as we got it heated. What’s even better is they offer cleaning services, keeping our pool weekend ready for whatever we throw at it! Anyone considering taking the leap and wanting to build a pool or outdoor kitchen, highly recommend GM.

GM Outdoor Living provided a great design with their Sales Team to create a pool, spa, and extended patio with kitchen. The Project Managers from GM are excellent guiding you through the process and very responsive to your questions or request. My only concern was the quality of service by their subcontractors. They were harder on my grass property than expected with no foreman to guide them on best ways to use equipment. Also, there were times they would arrive unannounced at earlier then accepted times to start construction. However, the GM Project Managers always addressed these issues with me and provided means to correct the issues. Overall, they did a good job and finished on schedule.

GM Outdoor installed a pool and cabana at our home. We are very pleased with the quality and over all appearance of our new pool and backyard. They responded quickly to all concerns. We recommend their services.

My husband and I had researched and spoke with many different pool companies and narrowed our decision down to two. Are decision to go with GM outdoor was based on issues we were having with our existing outdoor kitchen that we were told they would be able to help us with. Unfortunately, we were misled regarding the outdoor kitchen. We were also unaware that the company was in transition of changing ownership. That being said after a few bumps in the road. GM outdoor built us a beautiful pool and we are very satisfied. The construction crews were amazing and Project managers Stelios and Jose were professional and helpful even when I was frustrated and impolite. Just a week ago during the freeze I had concerns regarding the pumps so I texted Jose at 9 pm and he texted me immediately and put my mind at ease. I highly recommend GM

We are are very pleased with our new pool and spa combo. We met with Chris and he helped us to design our dream pool and quoted us on the spot. He took care of permits and filling out HOA request which helped a lot. Construction of the pool went really well. The team was very responsive and communicated very well. We were always able to get ahold of someone and they were always happy to help or fix any concerns. It’s been a month now and have been able to enjoy the pool and spa several times this fall which is unexpected. Very pleased. I would recommend them and use them again.

GM Outdoor Living, Pool and Spa is at the pinnacle of design, quality and customer service. Like many consumers, we searched and searched for the right service because this was such an expensive investment. My Husband and I are so grateful for Marty and his Team. As we read various reviews of pool installation regarding other providers, many were horror stories about the timeliness, response and various ongoing problems with various subcontractors. This ''did not'' happen with GM Outdoor Living, Pool and Spa. Marty Rafter, President and his team were very professional with good communications and excellent follow up. Their process was seamless and systemic. Yes, we had minor glitches in the project but nothing that was not resolved timely. When we had a concern, the team attentively listened and handled without delay. GM Outdoor Living designed, installed and currently provides weekly maintenance for our pool/spa. Thank you Marty for setting expectations with your team that exceeds the standards.

So this review started off as three stars but ended up as five.
Our pool construction began on June 27th, 2022. Prior to ground breaking we had numerous conversations with the owner at the time named Danny. Danny seemed very attentive and eager to earn our business. Then again most businesses are before you sign the contract. But he seemed genuine and I had seen some of his finished work from another home in our neighborhood so we went ahead and signed the contract.
Our design was actually rendered by another pool company who we did not end up going with due to other reasons. This rendering was given to GM pools and modified to meet our neighborhood's HOA requirements. The designer ''Chris'' was pretty good at communication and made a few on the fly changes as we progressed through the design process. There were a few times where he was difficult to get a hold of and we would go days without hearing from him. Normally this would not be a big deal but we were racing against the clock in order to have our HOA approve our design so we would remain in compliance and officially begin construction.
Danny had informed us the week prior to ground breaking that they may start next week possibly on Monday or event Tuesday. This was never confirmed but we were a little caught off guard when they did show up bright and early on Monday morning. Again, not a big deal but I would have liked a confirmation as I wanted to take off of work in order to be home in case anything was needed on my end.
Our project manager Jose seemed very nice and we were told that this was his first job as a project manager. At first everything seemed to be going well but as the build progressed communication seemed to steadily decline. Jose often would just text us rather than physically coming out to check on the progress of the construction. There were minor flaws that we would observe while walking through our back yard and we would bring them to Jose's attention. He was very quick to rectify these issues which usually meant having a contactor come back out. But then this became the norm, my wife and I would constantly find issues ranging from cracked tiles, to missing toe tiles, to crooked appliance mounting to the incorrect grass being laid in our yard.
We started to wonder why we were noticing these flaws and not the project manager? It seemed a bit concerning but I kept telling myself that he is new and obviously has other jobs to manage. We then found out that Danny was no longer with the company and a new president named Marty was now in charge.
This change was already near the completion of our project so we were not affected as much. After meeting with Marty in person he worked tirelessly to ensure everything was fixed and up to our liking. Marty was very professional and really seemed like he was customer service oriented. Our project was completed on the second week of October and was just over 3 1/2 months to build. Not too bad in my opinion especially with the grueling hot summer and weather delays they experienced.
As far as the finished product we are extremely happy which earns the five star rating. At the end of the day that is all that matters to us and they hit the nail right on the head.
If I was to offer any suggestions on improvements it would definitely be the communication between the project manager and the client. When you are spending over 100k we would like to be kept in the loop as to what is going on and expect a manager to actually visit the site and check the quality of work by his contractors.